Reservations & Policies
Important Considerations
- The Alaskan Hotel was built in 1913, and therefore does not have air conditioning or an elevator. Rooms are located on the 2nd, 3rd and 4th floors, only the lobby and the bar are on the ground floor so please expect at least 2 or more flights of stairs to reach your room.
- Rooms closest to the bar may hear more of the evening atmosphere. If you prefer a quieter room, we recommend requesting accommodations on the north side of the building or on one of our upper floors. Requests are welcomed but cannot be guaranteed and are based on availability.
- Rates do not reflect the 5% sales tax and 9% bed tax.
- Front Desk hours for winter are limited to 9am-4pm. We do not accept SAME DAY walk-ins or online reservations after 4pm October-April.
- Transportation to/from the airport and Auke Bay Ferry Terminal is available via taxis or city buses. It is recommended to use one of Juneau’s many taxi services if you need transportation to/from the ferry terminal. Apologies, but our small hotel does not offer a shuttle service.
Hotel Rules and Regulations
- For reservations made online, we do not charge your credit card until you arrive for check-in. If a 3rd party will be paying for your stay, please contact us for a 3rd party authorization form to be filled out prior to your arrival.
- Check-in is at 3pm and check out is at 11am. Luggage storage is available prior to check-in and after checkout if needed, just let someone at the front desk know.
- The Alaskan Hotel & Bar is by state law a non-smoking establishment and has a zero-tolerance policy for drug use on property. This includes tobacco, vaporizers, marijuana and any other illegal substances.
- Friends of a registered guest are permitted to visit the hotel during the hours of 8am-10pm. After 10pm, anyone who is not a registered guest must exit the hotel.
- Pets are allowed with a $25 non-refundable pet fee for each pet, per stay. Pets must be leashed in all common areas of the hotel, and the guest bears full responsibility for any damage caused by their pet.
- The doors to the hotel are locked, so when you arrive, please ring bell for assistance. At check-in, you will be provided with a room key and a key card to scan for entry into the hotel. Please do not share hotel codes or your key card with any unregistered guests. Guests are expected to return both key and key card at checkout. Loss of a key or key card is subject to a $50 replacement fee.
- You may cancel your reservation by calling or texting (907) 318-9470 or you can email us at reservations@thealaskanhotel.com. Reservations must be cancelled at least 24 hours prior to your check-in date. If the reservation is not cancelled at least 24 hours prior to your stay, your credit card will be charged for 1 night’s stay for each room reserved.
If you have any questions, you can contact us via Email, phone Call Now or Send Text.